Norfolk Holiday Homes may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 7th 2018.
We only collect data about you from our website, telephone and email enquiries and if you visit our office.
If you are a prospective holiday home owner then we will obtain details in person upon meeting you at the prospective holiday home.
If you are a cleaner/housekeeper, service/repair/maintenance engineer details about you will be collected in person, by email or via telephone.
We may collect the following information:
We use the data that we collect from you to provide our services and products to you. We may also use your data for one or more of the following purposes:
Norfolk Holiday Homes keeps your data for as long as our system requires and is stored for relevant purposes and to meet legal requirements. Where your information is no longer required we ensure that it is disposed of securely and safely.
If the information we hold in relation to a booking or enquiry requires updating, we would be grateful if you could inform us of the new information immediately. Old data will be deleted and disposed of securely and safely.
Norfolk Holiday Homes does not sell, trade or rent your personal information to others.
Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with support if needed with relation to any emergency which may arise during your stay; ie; repair/service engineers and cleaners, the owners or owners representative, plus emergency services. Where your consent has been provided in advance it can be withdrawn by you at any time although withdrawing it if a booking is still in progress will limit support and information which is needed for that booking.
Your data is protected on our booking system and may be used for our own marketing and statistical evaluation purposes only. We may add your data to third party systems such as CRM systems, email/sms marketing packages. To find out details of what systems we may store your data on please contact us on email@example.com.
You have the right to access any information we hold on you. To request access and deletion of your data we have collected simply contact us on 01485 534 267 or email us firstname.lastname@example.org
To opt out of marketing emails we may send you, press the “unsubscribe” feature on the email or email us direct.
To opt out of any other communications you receive from us please email us on email@example.com.
Upon your request at any time:
If you wish to withdraw your consent to us using your data, please contact Norfolk Holiday Homes Ltd, 68 Westgate, Hunstanton, Norfolk PE36 5EL, Tel; 01485 534267 or email firstname.lastname@example.org
If you wish to lodge a complaint on how we have handled your personal data, please email us at email@example.com and your complaint will be investigated.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can contact the Information Commissioner’s Office https://ico.org.uk/
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