We believe it is vital that we always offer an easy, flexible, honest, professional and friendly service – we could not do anything else with our personal service for holiday home owners!
We offer a fully comprehensive Easy Management Contract or Full Management Contract depending on how much you wish to be involved in looking after your holiday home. Commission fees available upon request.
Norfolk Holiday Homes has always endeavoured to maintain good quality holiday homes to offer to returning and new guests.
There is a wide range of accommodation and some unusual ones too! So we are always looking to add to our portfolio and welcome any new ones anywhere in Norfolk or even North Suffolk.
Some owners have used other agents in the past but settle with us because of our local and personal knowledge that we offer because we take an interest in each property and view them all regularly. This way we are able to deal with any queries very quickly and directly. There is no other way to offer a more personal service than to be involved especially as our office is local in Hunstanton too.
Holiday Home owners can be sure that their properties, guests and caretakers are in safe hands as we have been operating for over 60 years in Hunstanton.
A full list and details of our Holiday Letting Service can be requested by submitting the form below but the following points are a brief guide. Below is a list of what we are able to offer.
Personal and tailored assistance:
- Friendly, experienced, detailed, professional and knowledgeable service for owners and guests, including a free appraisal for prospective new owners at their property
- A local handy office
- Being flexible is the key for both owners and guests
- Owners and guests speak to people – no menus or robots on the phone!
- Owners do not have to get involved with the guests as we do all the work and you do not have to spend hours on the phone, emailing, sorting out arrival/departures, cleaning, maintenance etc.
- Housekeepers, gardeners, plumbers, electricians, handymen etc, – we have a reliable and trustworthy team of people to help you
Advice and information:
- All enquiries are dealt with personally as soon as they come in by phone, person or email
- We know the area, holiday facilities, pubs, places of interest etc. very well
- Advice on Health and Safety regulations
- Provide holiday information with map, arrival and departure details, key access, local and emergency information and handy hints, plus much more is issued to guests to ensure that their holiday can be planned to perfection.
- Provide a folder for guests in properties with tourist attraction leaflets
- Provide information folder for prospective owners
- Advice on furnishing and equipping to quality standards
- Advice can be offered regarding letting/tax although you will appreciate that each individual owner or prospective owner’s property and/or financial circumstances are different
- Marketing is effective through our web site, brochure, word of mouth, and many returning guests. We tend to concentrate on areas where our data shows where we achieve the most interest. However, over half our bookings are returning guests booking on line or by phone, nearly half of all guests book via our web site or google and the remainder are enquiries via local authority tourist guides, plus a few other magazine/online/newspaper campaigns or simply picking up a brochure from the office. Obviously some of the latter book on line and the statistics merge but we are pleased that we have an excellent percentage of returning guests
- Very competitive and flexible commission with first year introductory rate for a single property
- Detailed monthly accounts
- Payments of guests’ rental monthly
- No initial payments – commissions, Star Rating Fees and Registration Fee will be deducted from the first rentals (however there is time limit for payments to be received)
- Returnable breakage deposit charged on all bookings
- No charges for photos of your property with photographs updated and replaced as necessary
- We can liaise with other websites and your own
- 24 hour booking system on line and affiliations with other on line travel agencies. We are still able to know our guests from these channels. Once a booking has been made the channel passes details on to us so we handle all the arrival and departure details so there are no misunderstandings with arrangements.
- Easy booking system
- Owners can reserve as many weeks as they wish without being penalised as long as we are regularly notified.
Photographs are taken by ourselves without a wide angle lens so there is no misrepresentation on room sizes and description
Any extra fees that may be incurred are explained in our Holiday Letting Service package which can be posted or emailed. Call us on 01485 534267 or complete the enquiry form for details
Please complete and we will get back to you as soon as possible.